FAQ
Answers to common questions about RoxRadar Ticket Alerts, race media, and more.
Product Basics
RoxRadar Ticket Alerts help HYROX athletes stay informed when race tickets go on sale or become available again after selling out.
RoxRadar offers two types of HYROX ticket notifications: free On Sale Alerts for upcoming public ticket sales, and paid Ticket Trackers for sold-out or unavailable ticket categories.
Ticket Trackers notify you by email when availability appears again. Multi, Max and Team subscribers can also receive WhatsApp notifications after verifying their number and enabling WhatsApp alerts.
No. RoxRadar is not officially connected to HYROX and is not the official HYROX ticketing provider.
RoxRadar does not sell tickets, manage ticket orders, process refunds, change race entries, transfer tickets, or provide official HYROX customer support.
If your question is about a ticket you have already bought, your booking, your entry, a refund, a transfer, your payment, or your race registration, please contact HYROX or the official ticketing provider directly.
No. RoxRadar does not sell HYROX tickets.
When an alert is sent, RoxRadar directs you to the relevant official ticketing page. Any ticket purchase is completed through HYROX or its official ticketing partner, not through RoxRadar.
You can track standard HYROX race tickets and spectator tickets.
This includes categories such as HYROX Men, HYROX Women, HYROX Pro, Doubles, Mixed Doubles, Relay, and spectator tickets.
RoxRadar does not currently track HYROX Youngstars tickets.
“Your Races” is not a Ticket Alert. It is your personal list of HYROX races you are attending or planning to attend.
It works like a simple race calendar inside your RoxRadar account, helping you keep your upcoming HYROX events in one place.
From “Your Races,” you can quickly access useful planning links such as RoxRadar Event Info and RoxRadar Hotels for each race.
Race Media
Submit a media request for your race and we’ll share it with relevant photographers and videographers covering the event.
Available media partners can review your request and contact you directly if they can provide the coverage you’re looking for.
It may. RoxRadar can share your request with multiple suitable media partners so you have a better chance of finding coverage.
No. Once you connect with a media partner, you arrange the package, pricing and payment directly with them.
No. A request tells media partners you’re interested. Your booking is only confirmed once you agree the details directly with a provider.
Only the information needed to respond to your request, such as your race, contact details, race category or start time, and the type of media coverage you’re looking for.
Alerts and Notifications
RoxRadar sends On Sale Alerts and Ticket Tracker notifications by email. WhatsApp notifications are also available for Ticket Trackers on Multi, Max and Team plans.
WhatsApp requires a verified number and enabled alerts. Your email notifications continue alongside WhatsApp.
Missed or delayed email and WhatsApp alerts caused by incorrect contact details, spam filters, user notification settings, connectivity issues, opting out, or delivery restrictions and delays imposed by email providers or WhatsApp are outside RoxRadar’s control.
For an upcoming public ticket sale, create a free On Sale Alert to receive email reminders based on the published sale time.
For a sold-out or unavailable ticket category, create a paid Ticket Tracker. RoxRadar monitors that category and emails you if availability appears again.
On Multi, Max and Team plans, you can also enable WhatsApp notifications for your Ticket Trackers after verifying your number.
Ticket availability can disappear quickly.
Sometimes only a small number of tickets return. Other athletes may receive alerts and act at the same time.
RoxRadar can help you detect availability, but it cannot reserve tickets, hold tickets, or control how long tickets remain available.
You need a Multi, Max or Team subscription to receive WhatsApp ticket availability alerts.
Add your WhatsApp number to your RoxRadar account, verify it and enable WhatsApp alerts. You can then receive notifications when availability appears for a ticket category you are tracking.
WhatsApp works alongside your existing email alerts. Availability may depend on country support and your account setup.
Read the time zone displayed alongside the ticket sale details. It may differ from your own local time.
For example, a ticket sale may be listed as 12:00 PM CEST, 6:00 PM SGT, or 12:00 PM PDT depending on the event location.
Check the displayed zone before planning for a sale, and convert the time to your location if needed.
Free vs Paid Plans
On Sale Alerts are free. They notify you about the first public ticket sale for your selected HYROX event.
Monitoring a sold-out or unavailable ticket category with a Ticket Tracker requires a paid subscription.
A paid subscription gives you access to Ticket Trackers. Each active tracker monitors one ticket category and sends an email notification if availability returns.
Your plan determines how many categories you can monitor at once. Multi, Max and Team also include WhatsApp notifications after you verify your number and enable WhatsApp alerts.
You can use your trackers for a sold-out division, alternative race dates or multiple events, within your plan’s tracker limit.
Upgrading gives you more active Ticket Trackers, so you can monitor additional divisions, race dates or events at the same time.
This can be useful if you are open to multiple divisions, racing with a partner, tracking backup options, or following more than one HYROX event.
Multi, Max and Team also include WhatsApp ticket availability notifications alongside email. To receive them, verify your WhatsApp number and enable WhatsApp alerts in your account.
Yes. You can switch your active trackers to another race or ticket category anytime while your subscription is active.
If you get a ticket, change plans, or want to follow another HYROX event, you can update your trackers from your dashboard instead of starting again.
On Sale Alerts are free email reminders for upcoming public ticket sales.
Ticket Trackers are a paid service that monitors a specific sold-out or unavailable ticket category and emails you if availability returns.
WhatsApp notifications are also available for Ticket Trackers on Multi, Max and Team plans, with number verification and WhatsApp alerts enabled.
The available plans differ by tracker capacity and notification options. Email notifications are included with every paid plan; WhatsApp notifications are also included with Multi, Max and Team.
Compare current prices, tracker limits and monthly or annual billing options. Your subscription price is displayed before you subscribe.
Pricing is shown before you subscribe, and you can choose the plan that best suits your race planning needs.
Yes. Annual plans are available for athletes who want Ticket Alerts active across the year.
Annual billing gives you 12 months of access for the price of 10 months.
This can be useful if you follow multiple HYROX events, plan ahead for future races, or want to keep trackers available throughout the season.
Open Manage Subscription in your RoxRadar account to upgrade, downgrade, pause or cancel your plan.
If you still want to monitor other tickets, you can reuse your active Ticket Trackers for another race or category while your subscription is active.
Availability and Guarantees
No. RoxRadar does not guarantee ticket availability or ticket purchase success.
Ticket Alerts are designed to help you act faster when availability appears, but tickets are sold through HYROX or its official ticketing partners.
No alert system can guarantee that every ticket change will be detected or that availability will still be there when you click.
Not always.
Tickets can sometimes become available again because of Flex returns, added waves, category changes, schedule adjustments, or other extra availability released by the organiser.
There are no guarantees, but sold out does not always mean the opportunity is over.
No. RoxRadar cannot hold, reserve, purchase, transfer, refund, verify, cancel, or guarantee tickets.
When an alert is sent, you need to visit the official ticketing page and complete the purchase yourself.
Support
No. RoxRadar cannot help with official HYROX ticket issues.
Questions about HYROX ticket orders, race entries, refunds, transfers, registration or payments to HYROX must go to HYROX or its official ticketing provider. Here is the official HYROX Support page: https://support.hyrox.com
RoxRadar support covers your RoxRadar account, Ticket Alert setup, email delivery, WhatsApp verification and delivery, and your RoxRadar subscription or billing.
No. RoxRadar cannot access HYROX ticket orders or official ticketing accounts.
If you bought a ticket but did not receive a confirmation email, or if you have a question about your order, payment, booking, transfer, refund, or race entry, please contact HYROX or the official ticketing provider directly. Here is the official HYROX Support page: https://support.hyrox.com
For help with your RoxRadar account, subscription, Ticket Alerts, email notifications or WhatsApp setup and delivery, use the contact details below.
Email: support@roxradar.com
Instagram: DM @roxradar
For an existing HYROX ticket purchase, order confirmation, race entry, refund, transfer or registration issue, contact HYROX or the official ticketing provider directly. Here is the official HYROX Support page: https://support.hyrox.com
Final Note
RoxRadar Ticket Alerts are built to help HYROX athletes plan smarter, act faster, and reduce the stress of ticket tracking.
RoxRadar is not an official HYROX ticketing provider and does not sell, reserve, transfer, verify, cancel, or refund tickets. All ticket purchases and race entries are managed by HYROX or its official ticketing partners.
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